Family Services of America, is a black owned company that provides our patients with access to quality care along with the most experienced and dedicated qualified professionals. In 2010, Family Services of America opened its doors to clients in North Carolina offering foster care services. Since then, our mission has been to provide quality care in a safe environment — earning us a reputation as a quality provider in the Foster Care and Mental Health Services area.
From Case Managers to Foster Parents , our personalized services allow us to manage whatever mental health concern our clients might have. Book an appointment today and see what we can do for you or your loved ones.
To be a result driven organization that is capable of effectively changing the lives of individuals serviced within our programs.
It is our goal to ensure that lives are changed through competency, care, and consistency.
Dealing with placement and mental health issues can be a difficult situation. You shouldn’t have to go it alone. The Family Services of America team of certified, highly skilled, and experienced care providers always has our clients’ best interests and wellbeing at heart. Meet some of the staff that are running our Foster Care and Outpatient Agency, and schedule an appointment today.
Executive Clinical Director/ President
Shannon Battle leads with a visionary approach and a deep commitment to empowering individuals and families. With years of experience in leadership and community-focused initiatives, Shannon has played a key role in shaping the organization’s mission to provide support, resources, and advocacy for those in need. Known for her strategic thinking and dedication to service, she consistently fosters a culture of compassion, equity, and growth within the organization. Shannon’s leadership continues to drive Family Services of America’s impact, ensuring that the organization remains a vital resource for the communities it serves.
Assistant Director
Sonya Johnson has been a dedicated member of Family Services of America for over 12 years. She began her career with the organization as a Case Manager/QP, where she worked closely with families to provide compassionate support and tailored services. Her exceptional skills and commitment to excellence led her to the role of Licensing Coordinator, where she excelled in overseeing licensing processes and ensuring compliance.
Through her hard work and leadership, Sonya was promoted to Assistant Director, where she continues to make a meaningful impact by guiding her team and advancing the mission of Family Services of America. With her extensive experience and unwavering dedication, Sonya is a valued leader and advocate for families in need.
Email Address: neely@familiesofusa.com
Deidre Neely is one of our full-time Mental Health therapists. She is a Master’s-level Social Worker and Licensed Clinical Social Worker Associate (LCSWA) with over 20 years of experience in the mental health field. She began her career as a full-time Case Manager, working extensively with children, teens, and families in crisis. Over the years, she transitioned into her current role as a full-time Outpatient Mental Health Therapist, providing dedicated support and guidance to individuals navigating mental health challenges. Deidre specializes in working with children, troubled teens, single mothers, and people in crisis. What she finds most fulfilling about her work is witnessing the connections formed between foster children and their caregivers, as well as learning from the parents she partners with. Her vast experience and passion for helping others continue to inspire and transform the lives of the individuals and families she serves.
Elonda Sledge is the Administrative Assistant at Family Services of America, where she oversees the daily operations of the office with efficiency and professionalism. Her role encompasses a wide range of responsibilities, including assisting and directing visitors, resolving administrative issues and inquiries, and managing medical records. She is also responsible for editing, proofreading, and modifying correspondence and reports, as well as preparing various administrative documents to support the agency’s staff. Elonda’s dedication and expertise ensure the office operates smoothly, allowing the team to focus on serving families in the community.
Foster Care Placement Coordinator
Email Address: karina@familiesofusa.com
Karina Battle is the Foster Care Placement Coordinator at Family Services of America, where she has been making a meaningful impact since 2023. In her role, Karina oversees the coordination of foster care placements, ensuring children are matched with supportive and loving families. She also provides critical administrative support, streamlining processes and maintaining meticulous records to uphold the organization’s high standards of care. Karina is passionate about helping children and families thrive and brings exceptional organizational skills and compassion to every aspect of her work.
Medical Records Coordinator
Email address: records@familiesofusa.com
Ayana Woodland is a skilled Medical Records Coordinator at Family Services of America, specializing in maintaining accurate and confidential patient records in compliance with HIPAA regulations. With expertise in ICD-10-CM, CPT, and HCPCS coding, she ensures seamless documentation and supports efficient administrative operations. Ayana is responsible for managing medical records, coordinating billing processes, and ensuring all data is up-to-date and compliant. Known for her attention to detail, strong organizational skills, and commitment to excellence, Ayana plays a crucial role in ensuring the highest standard of care through accurate and efficient record-keeping.
Mental Health Case Manager
Email Address: morgan@familiesofusa.com
Morgan Shaw, MS/QP is a compassionate and resourceful Therapeutic Foster Care (TFC) Case Manager at Family Services of America. Dedicated to supporting children and foster families, she excels at coordinating care plans, fostering positive relationships, and advocating for the well-being of her clients. Morgan is skilled in organization, communication, and problem-solving, enabling her to navigate complex situations with empathy and professionalism. She is committed to creating a supportive environment for foster families and ensuring every child receives the care and resources they need to thrive.
Mental Health Outpatient Therapist
Email address: kamarla@familiesofusa.com
Kamarla Johnson is a dedicated full-time therapist at Family Services of America, committed to helping individuals and families navigate life’s challenges. With a compassionate approach and a deep understanding of mental health, Kamarla provides personalized therapy services that promote healing and growth. She excels in creating a safe and supportive environment for her clients, empowering them to develop resilience and achieve their goals. Kamarla’s expertise and unwavering dedication make her an integral part of the team, contributing to the well-being of those she serves.
Mental Health Outpatient Therapist
Email Address: italia@familiesofusa.com
Italia is a skilled therapist and advocate for student well-being, holding a Master’s in Social Work from UNC Pembroke and actively pursuing her Ph.D. in Advanced Studies in Human Behavior. Italia joins us with a wealth of expertise and a compassionate approach, dedicated to empowering students as part of our In-School Based Therapy Program with Cumberland County Schools. She is passionate about supporting each student’s journey toward emotional growth, healing, and success. Whether navigating academic or personal challenges, Italia is here to provide understanding and guidance every step of the way.
