To empower every child and family we serve to build a safe, stable, and fulfilling future – breaking cycles of trauma through compassion, commitment, and lasting change.
To transform lives by delivering compassionate, consistent, and competent care that empowers individuals to thrive.
Dealing with placement and mental health issues can be a difficult situation. You shouldn’t have to go it alone. The Family Services of America team of certified, highly skilled, and experienced care providers always has our clients’ best interests and wellbeing at heart. Meet some of the staff that are running our Foster Care and Outpatient Agency, and schedule an appointment today.
Executive Clinical Director/ President
Shannon Battle leads with a visionary approach and a deep commitment to empowering individuals and families. With years of experience in leadership and community-focused initiatives, Shannon has played a key role in shaping the organization’s mission to provide support, resources, and advocacy for those in need. Known for her strategic thinking and dedication to service, she consistently fosters a culture of compassion, equity, and growth within the organization. Shannon’s leadership continues to drive Family Services of America’s impact, ensuring that the organization remains a vital resource for the communities it serves.
Email Address: neely@familiesofusa.com
Deidre Neely is one of our full-time Mental Health therapists. She is a Master’s-level Social Worker and Licensed Clinical Social Worker Associate (LCSWA) with over 20 years of experience in the mental health field. She began her career as a full-time Case Manager, working extensively with children, teens, and families in crisis. Over the years, she transitioned into her current role as a full-time Outpatient Mental Health Therapist, providing dedicated support and guidance to individuals navigating mental health challenges. Deidre specializes in working with children, troubled teens, single mothers, and people in crisis. What she finds most fulfilling about her work is witnessing the connections formed between foster children and their caregivers, as well as learning from the parents she partners with. Her vast experience and passion for helping others continue to inspire and transform the lives of the individuals and families she serves.
La Toya Bost Kamara serves as a Licensing Coordinator for Therapeutic and Family Foster Care at Family Services of America, where she supports foster families throughout the licensing process and beyond. Her responsibilities include foster home licensing, recruitment, training coordination, compliance documentation, and case management support. She works closely with case managers while maintaining a caseload of licensed and prospective foster families, helping ensure they are prepared, supported, and equipped to provide quality care to children and youth. La Toya holds a Master of Public Administration from Walden University and a Bachelor of Science in Psychology, with a minor in Social Work, from Fayetteville State University. She is currently pursuing a Master of Science in Clinical Mental Health Counseling at Walden University, further strengthening her clinical knowledge and commitment to serving children and families. Outside of the office, La Toya balances her professional role with being a graduate student and devoted mom—sometimes all in the same afternoon. Between textbooks, family life, and an ever-growing to-do list, she continues to bring warmth, determination, and a sense of humor to everything she does, always ready to advocate for the next family in need of her support.
Program Director- Youth Emergency Shelter |
Charlotte Office
Compliance Officer |
Fayetteville Corporate Office
Karina supports the organization’s commitment to quality, accountability, and regulatory excellence. She oversees compliance standards across all programs and services at the organization’s Fayetteville and Charlotte locations, helping ensure operations remain aligned with applicable regulatory, contractual, licensing, and organizational requirements. In her role, Karina leads compliance activities, conducts internal audits, monitors policies and documentation, identifies areas for improvement, and collaborates closely with leadership and staff to strengthen organizational practices. She brings a thoughtful, solutions-focused approach to compliance, viewing it not only as a regulatory responsibility but also as an opportunity to improve systems, promote accountability, and support the delivery of high-quality services. Karina is passionate about strengthening systems that enable organizations to serve children, families, and communities better. She values collaboration, professional growth, and continuous improvement and is committed to making a meaningful impact within the human services field. Outside of her professional role, Karina is a devoted wife and mother of three and is currently pursuing her Master of Social Work at the University of North Carolina at Chapel Hill, furthering her commitment to leadership, advocacy, and excellence in human services.
Riley is a compassionate and dedicated human services professional with a Bachelor of Science, double majoring in Psychology and Criminal Justice. Her experience as a Case Manager and Autism Behavioral Therapist has strengthened her commitment to supporting children and families as they navigate challenges, recognize their strengths, and work toward meaningful, positive change. Known for her empathy, dependability, and strong advocacy, Riley is committed to ensuring the individuals and families she serves feel supported, valued, and empowered. She is passionate about building meaningful connections and making a lasting, positive impact in the lives of others and within her community.
Outpatient Therapy Intake Specialist |
Fayetteville Corporate Office
Claudia serves as an Intake Specialist for the Therapy Department at Family Services of America, where she helps create a welcoming and seamless experience for individuals and families seeking services. In her role, she processes new referrals, coordinates scheduling, verifies insurance coverage, manages incoming calls, and assists with connecting clients to the appropriate services and resources. As a bilingual professional fluent in English and Spanish, Claudia also helps ensure Spanish-speaking individuals and families feel welcomed, understood, and supported throughout the intake process. With 18 years of experience in the medical and healthcare field, Claudia brings a diverse professional background that includes roles as a Personal Care Assistant (PCA), Certified Nursing Assistant (CNA), Medical Assistant (MA), Office Manager, and Human Resources Assistant. She further expanded her professional credentials by earning her Community Health Worker certification in April 2026. Claudia has always had a passion for the medical field and enjoys continuing to learn and develop new skills. Her extensive experience, commitment to helping others, and ability to connect with individuals from diverse backgrounds allow her to bring both knowledge and compassion to the individuals, families, and colleagues she supports.
Mental Health Outpatient Therapist
Email address: kamarla@familiesofusa.com
Kamarla Johnson is a dedicated full-time therapist at Family Services of America, committed to helping individuals and families navigate life’s challenges. With a compassionate approach and a deep understanding of mental health, Kamarla provides personalized therapy services that promote healing and growth. She excels in creating a safe and supportive environment for her clients, empowering them to develop resilience and achieve their goals. Kamarla’s expertise and unwavering dedication make her an integral part of the team, contributing to the well-being of those she serves.
Elonda Sledge is the Administrative Assistant at Family Services of America, where she oversees the daily operations of the office with efficiency and professionalism. Her role encompasses a wide range of responsibilities, including assisting and directing visitors, resolving administrative issues and inquiries, and managing medical records. She is also responsible for editing, proofreading, and modifying correspondence and reports, as well as preparing various administrative documents to support the agency’s staff. Elonda’s dedication and expertise ensure the office operates smoothly, allowing the team to focus on serving families in the community.
Mental Health Outpatient Therapist
Email Address: italia@familiesofusa.com
Italia is a skilled therapist and advocate for student well-being, holding a Master’s in Social Work from UNC Pembroke and actively pursuing her Ph.D. in Advanced Studies in Human Behavior. Italia joins us with a wealth of expertise and a compassionate approach, dedicated to empowering students as part of our In-School Based Therapy Program with Cumberland County Schools. She is passionate about supporting each student’s journey toward emotional growth, healing, and success. Whether navigating academic or personal challenges, Italia is here to provide understanding and guidance every step of the way.
Assistant Director
Sonya Johnson has been a dedicated member of Family Services of America for over 12 years. She began her career with the organization as a Case Manager/QP, where she worked closely with families to provide compassionate support and tailored services. Her exceptional skills and commitment to excellence led her to the role of Licensing Coordinator, where she excelled in overseeing licensing processes and ensuring compliance.
Through her hard work and leadership, Sonya was promoted to Assistant Director, where she continues to make a meaningful impact by guiding her team and advancing the mission of Family Services of America. With her extensive experience and unwavering dedication, Sonya is a valued leader and advocate for families in need.
